Returns & Exchanges

Return window

You may request a return within 30 days after receiving your order. Items must be unused, complete, and in the original packaging with proof of purchase.

Start a return

Email hello@marsdice.com with your order number and the reason for the return. For damaged, defective, or incorrect items, include clear photos of the item and outer packaging.

Return address

MarsDice Returns
4F A1, Building 1, Kangli City, No. 66 Pingji Avenue, Nanwan Subdistrict, Longgang District, Shenzhen, Guangdong 518000, China

Shipping costs

Customers are responsible for return shipping on change-of-mind returns. If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate solution.

Exchanges

We do not process direct exchanges. The fastest option is to return the eligible item after approval and place a new order for the item you want.