Frequently Asked Questions

We ship to many countries and regions. Available delivery options for your address are shown at checkout. Some destinations may be unavailable because of carrier or customs restrictions.

Orders of $39 USD or more receive free tracked shipping to the United States, Australia, United Kingdom, Hong Kong, Japan, South Korea, Macau, Malaysia, New Zealand, Singapore, Canada, EU countries, Norway, Switzerland, Iceland, and Liechtenstein.

Below $39 USD, shipping is $8 USD to the United States, Australia, United Kingdom, Hong Kong, Japan, South Korea, Macau, Malaysia, New Zealand, and Singapore. Shipping is $10 USD to Canada, EU countries, Norway, Switzerland, Iceland, and Liechtenstein. Other countries and regions are $15 USD and do not qualify for free shipping.

Orders are normally processed within 1-2 business days, excluding weekends and public holidays.

U.S. delivery is estimated at 7-12 business days after dispatch and typically takes about 9 days. Delivery estimates are not guarantees and can be affected by customs, local carriers, weather, and peak periods.

Yes. We ship with tracked 4PX service. A shipping confirmation email with tracking information is sent after dispatch. Tracking may take a short time to begin showing movement.

International orders may be subject to import duties, taxes, or local handling fees. Unless collected at checkout, these charges are the recipient's responsibility.

Contact hello@marsdice.com as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after processing or dispatch has started.

Carrier scans can occasionally pause while a parcel is moving between countries or passing through customs. If tracking has not updated for an extended period, email us with your order number and we will help investigate.

Your order includes the product and variant selected on the product page, packed for transit. Dice, trays, storage cases, cords, chains, or display accessories are included only when the product description or selected variant explicitly says they are included.

Materials vary by product and may include zinc alloy or other metal, resin, acrylic, natural gemstone, velvet, and other accessory materials. Check the product description and selected variant for the applicable material and format.

No. Natural stone, resin inclusions, hand-applied finishes, and plating can vary slightly in color, pattern, transparency, and surface detail. Screen settings and lighting can also affect how colors appear.

MarsDice products are tabletop gaming accessories and collectibles, not children's toys. They may be small, heavy, pointed, or contain detachable parts. Keep them away from young children and pets. Adult supervision is recommended for older children.

Roll metal dice on a padded dice tray to protect the dice, tables, and other game pieces. Avoid dropping them onto glass, stone, or other hard surfaces. Wipe with a soft dry cloth and store them dry.

Avoid strong impacts, prolonged direct sunlight, high heat, and harsh chemicals. Clean gently with a soft damp cloth and dry fully before storage. Sharp-edge and gemstone dice can chip if dropped onto hard surfaces.

You may request a return within 30 days after receiving your order. Items must be unused, in their original condition and packaging, with proof of purchase. Contact us before sending a return.

For a change-of-mind return, the customer is responsible for return shipping. If the item is defective, damaged on arrival, or incorrect, contact us with photos so we can review the issue and provide an appropriate solution.

After an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method, usually within 10 business days. Your bank or card provider may need additional time to post the refund.

Email hello@marsdice.com. We normally reply within 1-2 business days.